Who we are
JP Creative Technologies is a trade name of e Dealer Design Inc. Questions about this policy can be sent to support@jpcreativetechnologies.com.
Information you choose to provide
We may receive your name, email address, product and version, Windows version, support description, screenshots, diagnostic reports, and example design files when you contact support. We ask you to remove passwords, license keys, payment details, private paths, filenames, and confidential content before sharing a file.
Purchases
When sales open, a hosted payment provider will process payment details. JP Creative Technologies does not intend to collect full payment-card numbers through this website or its support form. The provider's privacy terms will apply to checkout and payment records.
Website and technical information
The hosting provider may process standard request information such as IP address, browser type, requested page, time, and security events to deliver and protect the site. Any optional analytics or marketing measurement will be documented here before it is enabled.
Software data
The current products are desktop software. Product work files and backups remain on locations selected by the user unless the user deliberately sends information to support. A support report is created for the user to review and is not sent automatically.
Attachments and security
The planned support form will restrict file types, inspect uploaded content, scan files for malware, and store them outside the public website. SVG and 3MF examples will be treated as untrusted data and will not be rendered inline by the support system.
Retention and sharing
We keep support and transaction records only as long as reasonably needed for support, legal, accounting, security, and dispute purposes. Final retention periods and the service providers that receive information will be stated before the connected services go live. We do not sell personal information.
Your choices
You may ask what personal information we hold about you or request correction or deletion where applicable. Some transaction or security records may need to be retained by law. Contact us at the support email above.